Contact & Support
Get in touch with Viliglia's dedicated support team. We're here to help with technical questions, business inquiries, and partnership opportunities.
Get In Touch
Multiple ways to reach our team for different types of inquiries. Choose the method that works best for you.
Office Location
London Headquarters
85 Strand
London WC2R 0DW
United Kingdom
By appointment only
Business Hours
Weekdays
Mon-Fri: 9:00-18:00
London Time (GMT)
Closed Weekends
Emergency Technical Support
For critical issues affecting live games or urgent business matters
🚨Emergency Hotline: +44 20 7123 4567Multi-Language Support
Our international support team provides assistance in multiple languages to serve our global gaming community.
English Support Team
Our primary English-speaking support team handles inquiries from English-speaking regions including the UK, US, Canada, Australia, and other Commonwealth countries.
Coverage Hours
London Time (GMT): Mon-Fri: 9:00-18:00
US Eastern: Mon-Fri: 4:00-13:00
US Pacific: Mon-Fri: 1:00-10:00
Australian Eastern: Mon-Fri: 19:00-04:00
Contact Methods
- 📧 Email: info@viliglia.com
- 📞 Phone: +44 20 7123 4567
- 💬 Live Chat: Available on our website
Korean Support Team
我们的韩语支持团队专门为韩国玩家和合作伙伴提供服务，包括技术支持、游戏咨询和商务合作。
지원 시간
런던 시간 (GMT): 월-금: 9:00-18:00
한국 시간 (KST): 월-금: 18:00-03:00
중국 표준시 (CST): 월-금: 17:00-02:00
연락 방법
- 📧 이메일: info@viliglia.com
- 📞 전화: +44 20 7123 4567
- 💬 라이브 채팅: 웹사이트에서 이용 가능
ทีมสนับสนุนภาษาไทย
ทีมสนับสนุนภาษาไทยของเราให้บริการผู้เล่นและพันธมิตรในประเทศไทย รวมถึงการสนับสนุนทางเทคนิค การสอบถามเกี่ยวกับเกม และความร่วมมือทางธุรกิจ
เวลาทำการ
เวลาลอนดอน (GMT): จันทร์-ศุกร์: 9:00-18:00
เวลาไทย (ICT): จันทร์-ศุกร์: 16:00-01:00
เวลาเวียดนาม (ICT): จันทร์-ศุกร์: 16:00-01:00
ช่องทางการติดต่อ
- 📧 อีเมล: info@viliglia.com
- 📞 โทรศัพท์: +44 20 7123 4567
- 💬 แชทสด: พร้อมใช้งานบนเว็บไซต์
Time Zone Considerations
Peak Hours
Best response times during overlap hours between London and your local time zone
After Hours
Email support available 24/7, responses within 24 hours for non-urgent matters
Emergency
Critical issues handled regardless of time zone through our emergency hotline
Support Ticket System
Submit structured support requests for faster resolution. Our team categorizes and prioritizes tickets to ensure you get the right help quickly.
What Happens After You Submit?
Ticket Received
You'll receive an automatic confirmation email with your ticket number
Initial Review
Our team reviews and categorizes your ticket within 2-4 hours
Expert Assignment
Your ticket is assigned to the most qualified specialist
Resolution
You'll receive a detailed response and resolution steps
Premium Versions & Downloads
Access enhanced versions of our games with premium features, exclusive content, and advanced customization options.
Standard Version
Free version with core gameplay
Always available
Premium Version
Enhanced experience with exclusive content
Cancel anytime
Ultimate Version
Complete package with all features
Best value for professionals
Installation & Setup Guides
📱 Mobile Installation
- 1Download from App Store or Google Play
- 2Allow necessary permissions
- 3Create account or sign in
- 4Complete tutorial and start playing
💻 Desktop Installation
- 1Download installer from our website
- 2Run installer as administrator
- 3Follow installation wizard
- 4Launch and configure settings
⚙️ Premium Setup
- 1Subscribe to premium plan
- 2Verify payment method
- 3Access premium features
- 4Enjoy enhanced experience
Visit Our London Office
Located in the heart of London's tech district, our office welcomes visitors by appointment for business meetings and partnerships.
Office Address
Viliglia - Mobile Gaming Studio
85 Strand
London WC2R 0DW
United Kingdom
Nearest Tube Stations:
Charing Cross (5 min walk)
Leicester Square (7 min walk)
Parking:
Pay-by-phone parking available on Strand
NCPgarages nearby for all-day parking
Find Us
Visitor Information
📅 Appointments Required
All office visits must be scheduled in advance. Please contact us at least 48 hours before your intended visit.
🕒 Office Hours
Monday - Friday: 9:00 AM - 6:00 PM
Weekends: Closed
Note: Office closed on UK public holidays
💼 What to Expect
- ✓Modern conference facilities
- ✓High-speed WiFi available
- ✓Refreshments provided
- ✓Secure building access
Request Office Visit
Public Transport
Take the Northern or Bakerloo line to Charing Cross station (5-minute walk) or the Piccadilly or Northern line to Leicester Square (7-minute walk).
Check TfL Journey Planner →Driving Directions
From the M25, take the A40 into central London. Follow signs for Westminster and Covent Garden. Parking available on surrounding streets.
Get Directions →From Airport
Heathrow: 60 minutes via Heathrow Express + Tube. Gatwick: 75 minutes via Gatwick Express + Tube. Stansted: 90 minutes via train + Tube.
Airport Transport Info →